FAQ

Immersed is now available on the Quest 3, Meta Quest 2, Meta Quest Pro, HTC Vive Focus 3 and Pico 4. Pico 4 China coming soon. We will release to other XR platforms in the future.

PC, Mac, and Linux are supported for displaying screens in Immersed.

• PC & Mac supports "Virtual Displays" where no extra external monitors are required.
• Currently, Linux only supports plugged-in external monitors (virtual displays coming soon!).

MacOS 11+ (Big Sur or newer) supports virtual displays for Immersed. We try to support Mac hardware that is up to 5 years old, but the OS needs to be upgraded to 11+.

Windows 10 or 11 64-bit is required. Immersed supports virtual displays on Windows now! The recommended GPU is a NVIDIA Graphics card supported driver v378.66 or later. Intel CPU supported QuickSync is also supported.

Immersed supports x64 Ubuntu 20.04+ distributions. Raspberry Pi is not supported but coming soon!

Open the Immersed VR app on your VR headset, then in the VR Menu > Computers tab, enter your email address to receive a pairing code for each computer you want to connect to. Then open the subsequent email on the computer you want to connect to.

• Make sure that you are on the same network for your VR device and your computer.
• Verify that you are not currently obstructed by firewalls, VPNs, or VMs, since that will interfere with your connection.
• Ensure that your drivers are updated on your computer.
• If you're stilling having issues, try the troubleshooting steps here.

• Ensure that your VR app and the desktop agent are on the latest versions available.
• If this problem still persists, uninstall and reinstall your VR app.
• If it continues after that, please reach out to us at our Immersed Community.

• Verify your WiFi speed, bandwidth, and router performance.
• If you are a Mac user, consider using Wifi Direct.
• If you are a Windows user, consider hard-wiring your laptop via Ethernet to your router, and use your PC as a mobile hotspot for your supported headset Here.

In Immersed you can use virtual displays (PC & Mac only), plugged-in external monitors, or headless display emulators. Read more about this here for more information.

• Make sure your monitor is detected by Windows. Some monitors/TVs need to be turned on to be detected.
• If you have an Nvidia based laptop, right-click the desktop and click Nvidia Control Panel, then Manage 3D settings. Set the preferred graphics processor to "High-performance Nvidia processor" globally (see here). Restart your computer once this is changed.
• If you have an Intel based laptop, make sure you have the latest Intel graphics drivers installed.
• Try turning off the Windows Night light feature, HDR or uninstalling applications that change the color of your screen such as F.Lux.

Your Oculus avatar isn't properly set. Go back out to the Oculus Home Settings > Profile > and reset your avatar, then restart the Immersed VR app and your computer.

Although the screens in your VR workspace give you plenty of flexibility to change the configurations around, the actual movement of the mouse is governed by your display settings. Immersed will try its best to match those settings when you first run Immersed.

By opening the Immersed menu in VR and going to Settings > Arrangement Settings, you can manually match your computer's display arrangement to what arrangement you see in VR.

First, try restarting your Immersed agent and VR application.

On Mac:

• This typically happens with MacOS Catalina and its new Screen Recording setting.
• To fix this, simply ensure that Screen Recording is enabled in your Mac’s System Preferences > Security and Privacy > Privacy

On PC:

• Check to make sure that apps like Flux and Windows Nightlight are disabled. Lenovo Vantage also has a color temperature setting that you may want to disable.
• If that doesn’t work, verify that no firewalls are blocking data streams through the socket (even if the socket is connected).
• To troubleshoot, try to disconnect and reconnect the HDMI cables while being connected in the app and see if the monitors are visible again.

You might be able to use Immersed with a Windows Agent with your firewall left on if you set your Network to “Private” under your Windows Settings.

Immersed does not allow users to share their screen in public rooms to ensure user privacy and safety. If you would like to share your screen(s) with other users, you will need to move into a private room and invite them.

Yes, but this will unnecessarily stress your GPU and your text/UI experience will most likely lag. The best way to fix this is to unplug your physical, high-res monitors and create virtual ones with Immersed.

First, make sure you select Enable Audio on the Immersed Desktop Agent on your computer. If that doesn’t do it, also make sure you select Immersed as an output for sound under your sound settings on your computer. If you’re still having issues with your sound, reach out to our support team on the Immersed Community.

Check out the step-by-step instructions here to activate and use the Immersed Webcam.

Immersed currently doesn’t support input audio from the headset into a video conferencing call. Enabling your sound input on your computer to go through your computer or headphones will solve this.

Make sure your Mac’s Display settings has Mirror Displays unchecked.

You can get Pro mode in three different ways:

1. 1. Unlock Pro mode for free when using Immersed more than three days a week. See how to unlock it for free.
2. 2. Purchase a monthly/yearly subscription on the Pro mode section of your account.
3. 3. Purchase a Power-up. More info on Power ups

You can unlock Pro mode for free by entering in a streak. You can enter in a streak using Immersed three days in a row or in a week. As soon as you use Immersed a third day, Pro mode will unlock right away.

Once you are on a streak, you can see how to keep it active here, and how to freeze your streak while on vacation here

Once you are in a streak, you will need to be active three days in that last 10 days to keep your streak active. You can see which days you have been active on VR or in the streak section of the WEB account.

You can purchase a powerup (on the marketplace or on your mode account section) that will give you 7 days of Pro Mode.

You can purchase as many as you want, and activate them either on the Immersed app or on the WEB mode section.

If you are not going to be able to use Immersed for a while, and you do not want to lose your streak. You can freeze your streak by purchasing freezes

You can purchase several freezes, and activate them at any time. After you activate a freeze, a freeze will kick in at the end of your streak, and keep the streak frozen for seven days.

You can activate more than one freeze. For example a streak could get frozen for 14 days, if you activate two freezes.

After a freeze, you need to be active three days before you lose your streak.

Please ask us directly on the Immersed Community!