Currently, PC only supports plugged in external monitors (virtual displays coming soon!).
MacOS 10.14+ supports virtual displays for Immersed. MacOS 10.13 only supports physical monitors for multiple screens in VR. We try to support Macs that are up to 5 years old.
Immersed supports physical displays on Windows 10 64-bit. Virtual displays for PC is coming soon. The recommended GPU is a NVIDIA Graphics card supported driver v378.66 or later. Intel CPU supported QuickSync is also supported.
Make sure that you are on the same network for your VR device and your PC/Mac.
Verify that you are not currently obstructed by firewalls, VPNs, or VMs, since that will interfere with your connection.
Ensure that your drivers are updated on your PC/Mac.
Ensure that your VR app and the desktop agent are on the latest versions available.
If this problem still persists, uninstall and reinstall your VR app.